Privacy Policy

Finergy Growth Solutions Pvt. Ltd. · Last updated: 18 October 2026

This policy explains what information Finergy Growth Solutions Pvt. Ltd. ("Finergy", "we", "us") collects when you use the My Finergy Android app, the web app at web.myfinergy.com and the website www.myfinergy.com (together, the "Services"), how we use it, and the choices you have. The Services are for financial advisors and insurance agents aged 18 or over.

1. Who we are

Finergy Growth Solutions Pvt. Ltd., Office address: 504/505 Gera Imperium 1, Patto, Panjim, Goa, India. Contact: sachin.finergy@gmail.com.

2. Information we collect

Account information you give us: name, mobile number and email address, plus other sign-up details as required, such as advisor licence or ARN/IRDAI number, firm name, city and photo.

Information you add to the app: client and lead details that you enter, such as names, contact details, goals, policies and notes, plus calculator inputs and results you save. You are the owner of this data and we process it on your behalf to provide the Services. The client fields the app stores include first name, last name, age, income, family size, marital status, approximate details of budget and spending, whether the client has an insurance policy, and SIP and mutual fund investment details.

Device and usage information: device model, operating system, app version, crash logs, and how you use features, collected through Firebase, Crashlytics and other SDKs and applications we use as needed.

Website information: pages visited, approximate location, browser and device type, collected through Google Analytics, Google Tag Manager and Microsoft Clarity (which records anonymised interaction patterns such as clicks and scrolling). We use cookies for this, and you can control them in your browser or our cookie banner.

Android app permissions: the My Finergy app may request access to notifications, contacts, storage, camera, phone and SMS to enable relevant features and ensure smooth functionality. These permissions are requested as needed and used only for their intended purposes, subject to your device settings and consent.

Payments: payments are processed by Razorpay. We do not store your card, UPI or bank details. We keep a record of the payment status and amount.

3. How we use information

  • To create and secure your account and sign you in, including by sending one-time passwords (OTPs) by SMS or email through third-party delivery providers.
  • To provide, maintain and improve the Services and their features.
  • To send service messages, such as OTPs, receipts, security alerts and important updates.
  • To send product updates or offers, where you have agreed or the law allows. You can opt out at any time.
  • To understand how the Services are used and fix errors.
  • To meet legal obligations and prevent misuse.

We do not sell your personal information.

4. Who we share it with

We share information only with service providers that help us run the Services, under confidentiality and data-protection terms:

  • Cloud hosting and database: Supabase, Vercel and Heroku.
  • Analytics and tag management: Google Analytics, Google Tag Manager and Microsoft Clarity.
  • Payments: Razorpay.
  • Messaging, email and OTP delivery: third-party SMS and email service providers.
  • Content management: Sanity.

We may also disclose information if required by law, court order or a government authority, or to protect our rights, users or the public.

5. Where your data is stored and transferred

Your data may be stored and processed on servers outside India, including in Europe and other parts of Asia. We take steps so that it is handled with appropriate safeguards.

6. Data retention

We retain your personal information while your account is active and as necessary to provide our Services, comply with legal and regulatory obligations, and resolve disputes. Following account deletion, we may retain your data for up to 90 days, after which it will be securely deleted or anonymised, unless a longer retention period is required by law.

7. Your rights and choices

You can access, correct or update your information in the app. Under Indian law, including the Digital Personal Data Protection Act, 2023, you may request access to, correction of or erasure of your personal data, withdraw consent, and nominate someone to exercise these rights for you. To make a request, email sachin.finergy@gmail.com from your registered email or number.

8. Deleting your account and data

You can request deletion of your account and associated data at any time by emailing sachin.finergy@gmail.com with the subject "Delete my account" from your registered email or number. We will confirm and complete deletion within 90 days, except for data we must keep by law. Client data you entered is deleted with your account.

9. Security

Your data is encrypted, and we use safeguards such as encrypted connections (HTTPS) and access controls to protect your information. No system is completely secure, so we cannot guarantee absolute security.

10. Children

The Services are not meant for anyone under 18, and we do not knowingly collect their information. If you believe a child has given us information, contact us and we will delete it.

11. Third-party links

The Services may link to other websites. We are not responsible for their privacy practices.

12. Changes to this policy

We may update this policy. We will post the new version here with a new "Last updated" date, and tell you in the app or by email if the changes are significant.

13. Grievance officer and contact

In line with the Information Technology Act, 2000 and its rules, complaints about how we handle your data can be sent to our Grievance Officer: Sachin Kaskar, Managing Director, email sachin.finergy@gmail.com, Finergy Growth Solutions Pvt. Ltd., 504/505 Gera Imperium 1, Patto, Panjim, Goa, India. We aim to acknowledge complaints within 48 hours and resolve them within 30 days.